Using Sales Cloud to manage relationships with your internal customers
SummaryI am curious to know if anyone is using Sales Cloud to manage relationships with their internal customers (sales reps, sales managers, VPs, marketing).
We have a global sales force, and like many other companies, struggle sometimes with trying to increase adoption and effectively communicate with all of these users. I heard a customer at the last OSC CAB meeting talk about using Sales Campaigns to drive messaging to their users. I was wondering if others were doing this and if so, how they went about setting up those users as contacts in order to include them on campaigns. Additionally related, when I have a really good interaction with a user I would like to possibly use OSC to capture that interaction, as if the