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ODA Version 20.02-2002270710.489c84f72e Agent Bundle Issue — Cloud Customer Connect
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ODA Version 20.02-2002270710.489c84f72e Agent Bundle Issue

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edited Mar 14, 2020 12:08AM in Digital Assistant and Mobile

Summary

ODA Version 20.02-2002270710.489c84f72e Agent Bundle Issue

Content

Hi,

I upgraded to ODA Version 20.02-2002270710.489c84f72e, I faced an issue which is System.AgentInitiation can't read from bundle anymore.

I traced and found that profile.languageTag is not readable anymore there.

  startGeneralAgentHandover:
    component: "System.AgentInitiation"
    properties:
      agentChannel: "Examplel"
      nlpResultVariable: "iresult"
      #waitingMessage: "${rb.waitingGeneralAgentMessage}"
      waitingMessage: "${rb.Examplel}"
      resumedMessage: "${rb.resumedMessage}"
      errorMessage: "${rb.agentError}"
      rejectedMessage: "${rb.noAgentsAvailable}" 
      customProperties: "${myCustomProps.value}" # optional
    transitions:
      actions:
        accepted: "chatWithGeneralAgent"
        rejected: "agentChatRejected"
        error: "agentSystemError"

Note: The upgraded skill was on production a year ago and it was working fine on the old versions.

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