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System does not update extising SR with the new response coming from contact

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edited Mar 30, 2020 2:25PM in B2B Service 3 comments

Summary

System does not update extising SR with the new response coming from contact and create new SR

Content

System does not update existing SR with the new response coming from contact  and create new SR

the old SR should containing the new coming message from the contact not create another SR 

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