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Integrations with Engagement Cloud B2B Service — Cloud Customer Connect
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Integrations with Engagement Cloud B2B Service

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edited Apr 4, 2020 8:26AM in Subscription Management 2 comments

Summary

Integrations with Engagement Cloud B2B Service

Content

Hi,

I have following use case and I need certain clarifications on this

1.Oracle SR is logged based on an issue by End customer

2. Support Agent looks for the Install base Asset and associates it with the Customer Service Request that he creates

3. There is an existing Service Contracts for this customer and thus this gets associated with the SR

Questions:

1. Which Oracle Offering should be considered for maintaining the Contracts? 

     -- Oracle Enterprise Contract or Oracle Subscription Management Cloud?

2. What Integrations are provided for Engagement Cloud- B2B Service for the above 2 product offerings ie., Oracle Enterprise Contract or Oracle Subscription Management Cloud

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