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agent integration and DA as agent

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edited Apr 6, 2020 8:25AM in Digital Assistant & Mobile 3 comments

Summary

what is the different ways for agent hand off to OSvC agent

Content

Hi All,

new to both ODA and OSvC and exploring possible way to transfer chat to human in OSvC or create an incident (nonchat usecase)

i have doubt on what id purpose and difference between Agent integration and DA as Agent in ODA.

Thanks

Somesh

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