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Customer Asset - Scheduled Maintenance

Received Response
edited Apr 13, 2020 4:42AM in Fusion Service 2 comments


Customer Asset - Scheduled Maintenance


Hi All,

Anyone implemented the solution for scheduled maintenance of customer assets. Here is the use case,

1. Customer buys maintenance contracts

2. Maintenance program (for quarterly inspection) is created based on the signed contract 

3. SR and Work order is created for customer assets

4. Field Tech is dispatched to check customer asset and fix the issue if any, and debrief the transaction.

5. SR/work order/charges are completed.

6. Maintenance program is complete.

From my perspective, these features will be leveraged for this custom solution since there is no OOTB solution for this,

  • OSS for maintenance contract

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