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Inound email to create sales leads

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edited Apr 15, 2020 9:09PM in Sales 2 comments


Feature to allow a customer to send an email to a mailbox and have a sales lead created


We have an ask from the business to create a lead from an inbound email.  For example, a prospect sends an email to a company's mailbox that forwards over to an Oracle CX Sales mailbox and that creates a lead with an email source of lead.

We know B2B service mailboxes can probably do this through customization, but wanted to see if anyone has accomplished this or if is something I should post as a future enhancement idea.

Thanks, Blake

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