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Digital Assistant Chats with OSvC incidents — Cloud Customer Connect
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Digital Assistant Chats with OSvC incidents

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edited Apr 20, 2020 3:37PM in Digital Assistant & Mobile 2 comments

Content

Hi there,

I want to have a chatbot that creates a service cloud incident with the users conversation history. I want this to be done when a user finishes their session, regardless of whether they transfer to a live agent.

What would be the best way of achieving this?

Version

19.4.1

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