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Definitive solution for Error 500

edited Apr 27, 2020 3:06AM in Reporting and Analytics for HCM 1 comment

Summary

Forget Accounts tool

Content

Hi All,

When a user id gets changed in Fusion Applications, the subsequent login for accessing of the BI application (Reports & Analytics) throws Error 500: Internal Server Error message.

To fix this 'common' error we need to raise SR to have Oracle's engineer to run the forget accounts process and they the username is sync between Fusion and BI Server: e.g. SR 3-22460565091 : Need to run 'Forget Account Script’ for 3 employees: https://support.oracle.com/epmos/faces/DocumentDisplay?_afrLoop=78986981426492&parent=SrDetailText&sourceId=3-22460565091&id=2635720.1&_afrWindowMode=0&_adf.ctrl-state=bkkoh5e2u_58

Does anyone know if Oracle has a definitive solution for this issue describe in this note: Self Service Forget Accounts & Rename Accounts Tools (Doc ID 2635720.1)? Or this tool is supposed to be definitive solution?

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