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Chat Inlay: Chat Server Base URL from Topology Manager is NULL — Cloud Customer Connect
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Chat Inlay: Chat Server Base URL from Topology Manager is NULL

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edited Apr 29, 2020 5:14PM in Digital Customer Service 2 comments

Summary

Chat Server Base URL from Topology Manager is NULL -- Cant initiate chat

Content

When trying to initiate chat in Inlay i get a 500 error.

 

When trying to initiate chat in dcs, i get an error related to business unit.  when looking deeper we see that it references topology. 

How do i get the topology in Engagement cloud to be updated?

 

 

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