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How to make ODA skill available to contacts via FB messenger? — Cloud Customer Connect
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How to make ODA skill available to contacts via FB messenger?

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edited May 4, 2020 5:37PM in Digital Assistant and Mobile 1 comment

Summary

As a developer, am able to chat with ODA bot via FB messenger. Looking to know how it can be made available to some of my FB contacts

Content

Hi,

We've built an ODA skill that pulls answers from Intents and FAQs. It works fine from the skill tester, so went ahead and opened it up on 2 channels (MS Teams and FB Messenger) for further testing.

I am logged into FB messenger as the developer and am able to Test (type messages and get response from ODA skill). How do I share this with others so they can test/use it? I shared the App ID with an FB contact and she is able to post messages but she does not get back responses from the bot. Any idea why?

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