We'd love to hear from you! Provide  feedback  to earn a badge today. Take our quick survey
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Dunning Letter for some but not all customers are coming off the printer

Received Response
29
Views
1
Comments
edited May 7, 2020 3:59PM in Receivables & Collections 1 comment

Summary

Dunning Letter for some but not all customers are coming off the printer

Content

Dunning Letter for some but not all customers are coming off the printer when they shouldnt be.

Customer set up has been reviewed but for some reason various dunning letters are coming off a printer when the user runs the Dunnings job in Cloud Fusion. In addition, we have also had a situation where same dunning letters are coming off in multiples.

The steps that are user is following are:

The Scoring job runs reguarly on a schedule and each week the dunnings job is run manually by a user. Job is "Send Dunnings Letter" . This then runs the "Dunning Delivery" job as a sub process in Saas. But for some reason the Dunning letters are apparing at the printer when they shouldnt be going to the Printer.

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!