Undo Completion

Summary

Best practices when undoing & and removing a completion

Content

Hello

One of our training assistants assigned participants to an ILT offering twice in addition to marking both of them complete in error.  We have tried to use the "undo complete" however the completions remains.  Has anyone experienced anything like this, and if so how were you able to remove the additional completion so only one shows on the learner's transcript and in reporting?

Thank you

Version

20A