Existing Employee Unable to Add Bank Account for Expenses

Summary

When an employee is trying to add the bank account for expenses, form will not invoke

Content

I have an employee who recently was granted the Fusion Expense module. When trying to set up bank account, he clicks the "+" icon and the page refreshes back to the same screen. The form to enter bank account details never invokes.

I tried running Synchronize User Guid and form behaved the same.

Anyone have suggestions on what the issue is or where to go next? Thanks!

Version

20B (11.13.20.04.0)