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Install Base Assets not showing associated Subscriptions records

edited Jun 1, 2020 9:10AM in Subscription Management 6 comments

Summary

How do we expose the associated Subscriptions in Install base detailed page

Content

HI Community,

We are implementing subscription management, We have identified below issue, please help us to solve this.

We are following the below process,

1.Created the subscription and added the product and under product we added IB assets to it.

2. Created the SR and added the product and 'Install base Asset'

3.and drill down to the IB asset page from SR and under 'Contract' subtab we are not able see the associated 'Subscription records'

How do we enable to view the Subscriptions associated from 'IB assets' details page.

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