What's new in Customer Journeys?

Connect and learn more!
Phone Type vs. Phone Line Type — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Phone Type vs. Phone Line Type

Received Response
44
Views
2
Comments
edited Jun 19, 2020 7:42PM in Sales 2 comments

Summary

Can we have a single consolidated type?

Content

In Account & Contact Simplified UI, the type in All phones comes from lookup 'ORA_HZ_PHONE_TYPE'. The same is used in Contact & Account REST API.

In Person & Organization Desktop UI, the type in Phone region comes from lookup 'PHONE_LINE_TYPE'. The same is used in PERSON and ORGANIZATION WSDL.

This is confusing and hard to maintain if we use both UI and both REST & SOAP APIs.

Do we have plan to have a consolidated type for Phones for all UIs and all APIs?

Thanks,
Adam

Version

20B

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!