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Service request coverages

Received Response
edited Jun 23, 2020 12:23PM in Fusion Service 1 comment


Service request coverages and Milestone


Hi ,

We are configured the Subscription Coverages for Service Request object, we found that coverages defined in Subscriptions not applying to SR when IB asset selected.

Case 1:
Newly created SR calculating the milestone values from subscription global coverage based on Account(Example - Silver Coverage)
Case 2:
We have enabled the Installed base assets and subscriptions, created the IB asset and created the Subscription record for same IB asset with GOLD coverage.
IB Assets are pulling to SR based on associated account so we selected the one IB Asset from "Installed Base Asset" LOV list,

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