Register today for Oracle CloudWorld. October 17th - 20th, Las Vegas

Register now

Hillel Cooperman, Senior VP of User Experience Design, has a message for you on Oracle CloudWorld

Watch now
Service request coverages — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Service request coverages

Received Response
24
Views
1
Comments
edited Jun 23, 2020 12:23PM in B2B Service 1 comment

Summary

Service request coverages and Milestone

Content

Hi ,

We are configured the Subscription Coverages for Service Request object, we found that coverages defined in Subscriptions not applying to SR when IB asset selected.

Case 1:
Newly created SR calculating the milestone values from subscription global coverage based on Account(Example - Silver Coverage)
Case 2:
We have enabled the Installed base assets and subscriptions, created the IB asset and created the Subscription record for same IB asset with GOLD coverage.
IB Assets are pulling to SR based on associated account so we selected the one IB Asset from "Installed Base Asset" LOV list,

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!