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Target Element Blank on Retroactive Event — Cloud Customer Connect
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Target Element Blank on Retroactive Event

Received Response
edited Sep 5, 2020 12:10AM in Benefits 2 comments


Target Element row is blank


I'm running into a really strange issue, wondering if anyone else has ever seen this.

After adding an element entry where we are expecting a retro event, the Target Element is BLANK. Calculate Retro Process indicated the target element we were looking for and Calculate Payroll gave the intended results on the element.

Thank you for any ideas. We are happy that the Calculate Payroll process is still giving the intended results, but the Run Retroactive Notification report is useless for validating because Target Element is blank.



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