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Benefit error for new hire/rehire event

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edited Sep 5, 2020 12:10AM in Benefits 7 comments

Summary

Benefit error for new hire/rehire event

Content

Hi Team,

We are getting benefit error when processing New hire life event.

There was a problem saving the elections because another enrollment exists in the same element that this enrollment uses. (BEN-991105)
Element Basic Life, Rate Basic Employee Life - 1X Pay ER Rate, Effective date 2020-07-23.

We have added new legal employer and necessary set up is done. We are not facing this issue for the existing LE but only for this newly added LE. Not sure if any setup is missing. We are processing life event for the first time for this LE.

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