Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Time to Resolve is not including schedules

edited Jul 6, 2020 4:41PM in Fusion Service 6 comments

Content

We just went live with HRHD and have noticed that the time to resolve metrics do not include the Schedule of the queue. I've attached an example. It shows that the time to resolve is just Resolved Date - Opened Date. Is there anyway to include the schedule in this metric?

Version

20B
Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!