Reporting and Analytics
Discussion List
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why the user with knowledge manager role not having access to reports and analytics in b2b?Summary: the reports and analytics area in tools are not reflecting for users with knowledge manager role and knowledge analyst role. Content (required): the reports and…dinesh.mangilipelli 12 views 1 comment 0 points Most recent by ArunKrishna-Support-Oracle Fusion Service -
We have a requirement to manually select records from a report in B2B fusion Service CloudSummary: We have a requirement to manually select records from a report in B2B fusion Service Cloud. Could you please suggest regarding this. Content (required):We have …Tejesh Bunga 12 views 1 comment 0 points Most recent by Tony Phetbourom-Support-Oracle Fusion Service
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Can We create custom report in live experience admin console other than the standard reportSummary:Can We create custom report in live experience admin console other than the standard report? Content (required):Can We create custom report in live experience ad…
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Export option other than export to csv in live experience admin consoleSummary:Export option other than export to csv in live experience admin console Content (required): Can We export data of reports present in live experience report tab b…
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What are the differences between Redwood UI for B2B KM and Classic UI for B2B KM?Summary: Need to know in order to unferstand in a better way. Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code …
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Table/Subject Area name which stores data for RoutinesSummary: Table/Subject Area name which stores data for Routines Content (required): Hi All, I need to know the base table/subject area(OTBI) which stores the information…BhavikBhatti 12 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service -
groovy script to update the data in custom object when the SR status is changed to resolvedSummary: To update the data in custom object , when SR is resolved couldnot find it Content (required): Version (include the version you are using, if applicable): Code …
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Define Custom Summary BoxesSummary: Create custom Summary Boxes to be displayed on the Overview page of Accounts and Contacts Content (required): I see a list of OOTB summary boxes we can add but … -
Under My knowledge classic, how to filter category based on user BU access?Summary: How to filter category based on user BU access. Content (required): While searching category under My knowledge Classic, all the categories for different BU is …Om Prakash Yadav-Oracle 2 views 1 comment 0 points Most recent by Om Prakash Yadav-Oracle Fusion Service
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Keyword Search is taking more time and giving popup error messageSummary: Keyword search error popup issue Content (required): Hi Experts, We are using https://abc.custhelp.com/app/account/questions/list page for keywords searching, f…Jayashankar Lingaiah-Oracle 12 views 1 comment 0 points Most recent by Nicoleta Chiru-Support-Oracle Fusion Service
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Application table for standard coverage under subscription managementSummary Need to query coverage details under subscription management using data modelContent Subscription Management -> Standard Coverage - > (Template details) what is …
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Attachment Update issue in OECSummary Attachment Update issue in OECContent Hi, In Engagement Cloud Post creation creation of Work Order. Activity gets created in Field service against which, the att… -
Custom HRHD Fields in OTBIContent Hello, We have some custom fields we created for HRHD most of which show in OTBI. We have two fields for Primary contact BU and Person Number which are groovy fo… -
HRDR Analyze UsingSummary Is it possible to analyze how the HRDR is being effective?Content Hello Experts We are trying to validate the investment in HRDR Module. Does anyone know how can… -
Clarification on OOTB reports are available in service?Content Hi Team, In Service, Is the below reports are available in OOTB or have to create custom reports? I don't find any in BI analysis. 1. Average speed of response t… -
B2B Service Infolet - "Team Wait Time" doesn't show dataSummary B2B Service Infolet - "Team Wait Time" doesn't show dataContent Hi, I have a problem in service analytics. For a Customer Service Manager login, Team Wait Time i…Jitendra Singh-Oracle 13 views 4 comments 0 points Most recent by Jitendra Singh-Oracle Fusion Service -
session time out after 30 minsSummary When a customer is updating the incident and before clicking update button, he doesn't do anything for next 30 mins . After 30 mins he clicks on update then mess… -
Update all answer articles using script at same time,Summary I wanted to update all the articles using a custom script but it's not able to process more than 200 records.Content I am trying to update all the articles using…
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Time to Resolve is not including schedulesContent We just went live with HRHD and have noticed that the time to resolve metrics do not include the Schedule of the queue. I've attached an example. It shows that t…
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How can I check if an outbound email sent to a customer bouncedSummary How can I check if an outbound email sent to a customer bounced and what is the reasonContent I am looking for a way to check if the outbound emails sent by Enga… -
SR Feedback featureSummary Any ways to request feedback from Customers?Content Do we have any feature to request feedback for SRs we worked with customers? If no, do we have it in near roa… -
No result shown in the audit reports for the contactSummary No result shown in the audit reports for the contactContent No result shown in the audit reports for the contact despites of the all audit setup done So why when… -
how the scores for the agent interaction can be addedSummary How we can add scores for each interaction
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'My Knowledge' Search Results logicSummary Squencing logic for knowledge articles in the search results on the My KnowledgeContent Can anybody help with sharing the knowledge on the logic followed by the … -
Knowledge articles migrationSummary Any way to migrate KM articles to higher environments?Content I understand as of Rel12 we didn't have a feature to migrate the KM articles to the higher environm…
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How the Service Request can be billed to CustomerSummary How the Service Request can be billed to CustomerContent Hi, We are looking for a solution where we can bill the service request to the customer. For example, an… -
Ability to see history of approvals in SR objectSummary Can we see history of approvals directly from a SR (on a custom approval BPM flow)?Content Requirement: Custom approval flow (BPM) is there on SR object. Custome…
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Reassign service requestSummary service request to be routed to the initial ownerContent Hi Team, I would like to reassign a service request to the initial owner who assigned to a particular gr…
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CX – Unlock the power of your contact center with Virtual Assistant, 31 January 2019, 9.am.PT - SubmContent Submit your questions for the CX – Unlock the power of your contact center with Virtual Assistant session to have them answered during the live event. Post your … -
New OTBI Help Landing Page (Cross Posting from Report and Analytics Forum)Summary Starting with Release 13.18.10, a brand-new OTBI Help landing page is available -> https://docs.oracle.com/en/cloud/saas/business-intelligence/index.htmlContent …Anand DN-Oracle 13 views 1 comment 3 points Most recent by Mohana Gopal Selvam-Oracle Fusion Service