Reporting and Analytics
Discussion List
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groovy script to update the data in custom object when the SR status is changed to resolvedSummary: To update the data in custom object , when SR is resolved couldnot find it Content (required): Version (include the version you are using, if applicable): Code … -
Under My knowledge classic, how to filter category based on user BU access?Summary: How to filter category based on user BU access. Content (required): While searching category under My knowledge Classic, all the categories for different BU is …
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Keyword Search is taking more time and giving popup error messageSummary: Keyword search error popup issue Content (required): Hi Experts, We are using https://abc.custhelp.com/app/account/questions/list page for keywords searching, f…Jayashankar Lingaiah-Oracle 41 views 1 comment 0 points Most recent by Nicoleta Chiru-Support-Oracle Fusion Service
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Application table for standard coverage under subscription managementSummary Need to query coverage details under subscription management using data modelContent Subscription Management -> Standard Coverage - > (Template details) what is …ViswanathaReddyKetireddy 32 views 4 comments 0 points Most recent by ViswanathaReddyKetireddy Fusion Service
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Attachment Update issue in OECSummary Attachment Update issue in OECContent Hi, In Engagement Cloud Post creation creation of Work Order. Activity gets created in Field service against which, the att…User_2025-01-31-00-30-32-814 62 views 0 comments 0 points Most recent by User_2025-01-31-00-30-32-814 Fusion Service -
Custom HRHD Fields in OTBIContent Hello, We have some custom fields we created for HRHD most of which show in OTBI. We have two fields for Primary contact BU and Person Number which are groovy fo…User_2025-01-31-00-25-12-234 44 views 4 comments 1 point Most recent by User_2025-01-31-00-25-12-234 Fusion Service
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HRDR Analyze UsingSummary Is it possible to analyze how the HRDR is being effective?Content Hello Experts We are trying to validate the investment in HRDR Module. Does anyone know how can… -
Clarification on OOTB reports are available in service?Content Hi Team, In Service, Is the below reports are available in OOTB or have to create custom reports? I don't find any in BI analysis. 1. Average speed of response t… -
session time out after 30 minsSummary When a customer is updating the incident and before clicking update button, he doesn't do anything for next 30 mins . After 30 mins he clicks on update then mess… -
Update all answer articles using script at same time,Summary I wanted to update all the articles using a custom script but it's not able to process more than 200 records.Content I am trying to update all the articles using…
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Time to Resolve is not including schedulesContent We just went live with HRHD and have noticed that the time to resolve metrics do not include the Schedule of the queue. I've attached an example. It shows that t…User_2025-01-31-00-25-12-234 52 views 6 comments 0 points Most recent by User_2025-01-31-00-25-12-234 Fusion Service
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How can I check if an outbound email sent to a customer bouncedSummary How can I check if an outbound email sent to a customer bounced and what is the reasonContent I am looking for a way to check if the outbound emails sent by Enga… -
SR Feedback featureSummary Any ways to request feedback from Customers?Content Do we have any feature to request feedback for SRs we worked with customers? If no, do we have it in near roa… -
No result shown in the audit reports for the contactSummary No result shown in the audit reports for the contactContent No result shown in the audit reports for the contact despites of the all audit setup done So why when… -
how the scores for the agent interaction can be addedSummary How we can add scores for each interaction
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Knowledge articles migrationSummary Any way to migrate KM articles to higher environments?Content I understand as of Rel12 we didn't have a feature to migrate the KM articles to the higher environm…
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How the Service Request can be billed to CustomerSummary How the Service Request can be billed to CustomerContent Hi, We are looking for a solution where we can bill the service request to the customer. For example, an… -
Ability to see history of approvals in SR objectSummary Can we see history of approvals directly from a SR (on a custom approval BPM flow)?Content Requirement: Custom approval flow (BPM) is there on SR object. Custome…
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Reassign service requestSummary service request to be routed to the initial ownerContent Hi Team, I would like to reassign a service request to the initial owner who assigned to a particular gr…
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CX – Unlock the power of your contact center with Virtual Assistant, 31 January 2019, 9.am.PT - SubmContent Submit your questions for the CX – Unlock the power of your contact center with Virtual Assistant session to have them answered during the live event. Post your … -
New OTBI Help Landing Page (Cross Posting from Report and Analytics Forum)Summary Starting with Release 13.18.10, a brand-new OTBI Help landing page is available -> https://docs.oracle.com/en/cloud/saas/business-intelligence/index.htmlContent …
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HR HelpDesk and BICC ObjectsSummary Does BICC objects (View Objects) for extracting data from HR helpdesk exist?Content Hi all Is there anyone who knows the answer to three following questions: 1) …
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Create a custom script in reportSummary Modify URL in the report data cellContent Hi, I've been reading about custom script in the report. I followed through online documentation and able to get the va…
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Activities not appearing in Interaction historySummary Task of type 'Call' not appearing in Interaction historyContent Dear Team, I would like to understand more about this interaction history tab. as I understand it…
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Knowledge Management Readiness Training for Update 18BSummary Watch the latest Knowledge Management readiness training for Update 18BContent Want to watch the latest Knowledge Management readiness training for Update 18B? Y…Alison McClure-Oracle 45 views 2 comments 6 points Most recent by Alison McClure-Oracle Fusion Service -
OTBI Subject Area to Database Lineage Mapping and Subject Area Security Roles SpreadsheetSummary Use this spreadsheet to search for reporting fields in OTBI subject areas or trace the lineage from subject area to database tables, columns and view objects or …
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Know what BI Subject Area best supports your reporting needsSummary Every BI subject area addresses a specific business reporting and analytics need. Before you start building reports,know what each subject area is meant for and …
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Is there a Data Visualization content pack for Service?Content Are you looking for examples of Service Analytics using Oracle Data Visualization? Good news! There is a Customer Service Executive Content pack available as a D…Justin Anderson-Oracle 68 views 0 comments 4 points Most recent by Justin Anderson-Oracle Fusion Service