Reporting and Analytics
Discussion List
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how the scores for the agent interaction can be addedSummary How we can add scores for each interaction -
Knowledge articles migrationSummary Any way to migrate KM articles to higher environments?Content I understand as of Rel12 we didn't have a feature to migrate the KM articles to the higher environm… -
How the Service Request can be billed to CustomerSummary How the Service Request can be billed to CustomerContent Hi, We are looking for a solution where we can bill the service request to the customer. For example, an… -
Ability to see history of approvals in SR objectSummary Can we see history of approvals directly from a SR (on a custom approval BPM flow)?Content Requirement: Custom approval flow (BPM) is there on SR object. Custome…
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Reassign service requestSummary service request to be routed to the initial ownerContent Hi Team, I would like to reassign a service request to the initial owner who assigned to a particular gr… -
CX – Unlock the power of your contact center with Virtual Assistant, 31 January 2019, 9.am.PT - SubmContent Submit your questions for the CX – Unlock the power of your contact center with Virtual Assistant session to have them answered during the live event. Post your … -
New OTBI Help Landing Page (Cross Posting from Report and Analytics Forum)Summary Starting with Release 13.18.10, a brand-new OTBI Help landing page is available -> https://docs.oracle.com/en/cloud/saas/business-intelligence/index.htmlContent … -
HR HelpDesk and BICC ObjectsSummary Does BICC objects (View Objects) for extracting data from HR helpdesk exist?Content Hi all Is there anyone who knows the answer to three following questions: 1) …
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Create a custom script in reportSummary Modify URL in the report data cellContent Hi, I've been reading about custom script in the report. I followed through online documentation and able to get the va…
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Activities not appearing in Interaction historySummary Task of type 'Call' not appearing in Interaction historyContent Dear Team, I would like to understand more about this interaction history tab. as I understand it…
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Knowledge Management Readiness Training for Update 18BSummary Watch the latest Knowledge Management readiness training for Update 18BContent Want to watch the latest Knowledge Management readiness training for Update 18B? Y…Alison McClure-Oracle 45 views 2 comments 6 points Most recent by Alison McClure-Oracle Fusion Service -
OTBI Subject Area to Database Lineage Mapping and Subject Area Security Roles SpreadsheetSummary Use this spreadsheet to search for reporting fields in OTBI subject areas or trace the lineage from subject area to database tables, columns and view objects or …
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Know what BI Subject Area best supports your reporting needsSummary Every BI subject area addresses a specific business reporting and analytics need. Before you start building reports,know what each subject area is meant for and …
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Is there a Data Visualization content pack for Service?Content Are you looking for examples of Service Analytics using Oracle Data Visualization? Good news! There is a Customer Service Executive Content pack available as a D…Justin Anderson-Oracle 67 views 0 comments 4 points Most recent by Justin Anderson-Oracle Fusion Service