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Activities not appearing in Interaction history

Received Response
edited Sep 21, 2018 2:11AM in Fusion Service 3 comments


Task of type 'Call' not appearing in Interaction history


Dear Team,


I would like to understand more about this interaction history tab.  as I understand its capable of tracking and listing all the interactions across channels w.r.to the SR. 

Say a customer is visiting store and as an Agent I am logging a Task of type'call' or something of that sort (basically an activity which is also a customer interaction), the task is not appearing under Interaction history. 

Why is that?  Is it fetching for a  different table?  If yes, do we have a provision to create an entry in Interaction history  like Via WS?

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