Activities not appearing in Interaction history
SummaryTask of type 'Call' not appearing in Interaction history
I would like to understand more about this interaction history tab. as I understand its capable of tracking and listing all the interactions across channels w.r.to the SR.
Say a customer is visiting store and as an Agent I am logging a Task of type'call' or something of that sort (basically an activity which is also a customer interaction), the task is not appearing under Interaction history.
Why is that? Is it fetching for a different table? If yes, do we have a provision to create an entry in Interaction history like Via WS?