Register today for Oracle CloudWorld. October 17th - 20th, Las Vegas

Register now

Hillel Cooperman, Senior VP of User Experience Design, has a message for you on Oracle CloudWorld

Watch now
Reassign service request — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Reassign service request

Accepted answer
edited Mar 7, 2019 9:55AM in B2B Service 13 comments


service request to be routed to the initial owner


Hi Team,

I would like to reassign a service request to the initial owner who assigned to a particular group. 

For example, I am creating one service request and it will be assigned automatically to an agent(Agent1) under a group as "Team1". The Agent1 will forward the request to the corresponding group as "Team2". Team2 agent(Agent2) will receive and resolve the request. Once resolved that service request will reassign to the initial agent (Agent1) since the Agent1 can able to close the service request. 

If anyone aware of this please share your ideas to achieve.

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!