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New Hire Life event Processing

Received Response
edited Sep 5, 2020 12:10AM in Benefits 7 comments


New Hire Life event Processing




Employee record is created and New Hire Life event is triggered.

Benefit Administrator processed the life event manually and it is in Started status.

Employee Log in to Self Service.
Adds Dependent details.
Click on Continue to enrolls in Medical / Dental/ Vision plans. However, these dependents are not appearing under Family coverage to enroll.
Employee should be able to cover/enroll dependents in benefit plans (Dependents who are added by employee in self service).

Reason is - Life event is already in Started status.

Question : How can New Hire add contacts through self service before Life event is in Started status / before new hire life event is processed ?


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