Avoid Notifications going to the CEO in case of Escalations
SummaryAvoid Notifications going to the CEO in case of Escalations
We have a requirement where in our escalation notifications get routed to the immediate manager if they are not actioned in specified number of days.
So this creates a problem when people reporting to our CEO do not action the notification and they get escalated.
We want to avoid these notifications going to the CEO.
I tried to look for options with in Fusion and I was not able to find any.
Please help us with any possible workarounds?