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Unable to upload documents from pending action items — Cloud Customer Connect
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Unable to upload documents from pending action items

Accepted answer
edited Sep 5, 2020 12:10AM in Benefits 2 comments


Pending action items doesn't allow documents to be uploaded


For New Hire life event, we have requirement to have dependent's SSN card copy as an action item. I set it up as a designation requirement for dependents. However, in self-service, in pending action items work area, employee is unable to upload the SSN copy. There is no URL. What setup am I missing? Any help is greatly appreciated!


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