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RMA: Is it possible to release a pause in orch based upon transportation order number not null for r

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edited Jul 24, 2020 3:33PM in Order Management 1 comment

Summary

Is it possible to release a pause in orch based upon transportation order number not null for returns

Content

Hi,

For returns flow, we are integrating RMA flow with OTM and Return order gets interfaced with OTM.

OTM will send ack and accepted message.

At this stage, we need to build a pause before orchestration gets into 'Awaiting Receiving'.

Requirement is to release the pause automatically once OTM has planned and sent the transportation order number to DOO.

Transportation Order Number is not visible in the DOO UI, but this field is available in the database and accessible through REST/SOAP.

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