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Skill routing — Cloud Customer Connect

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Skill routing

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Jul 28, 2020 9:31AM edited Jul 28, 2020 9:31AM in Digital Assistant and Mobile 5 comments

Content

Dears,

I have skill for live agent i need to make it generic i must pass parameter to it and then live agent will pick the correct queue

How can i call it first and how can i pass the parameters

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