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Asset disappear from UI

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edited Jul 29, 2020 1:42PM in Maintenance 4 comments

Summary

Asset disappear from UI

Content

Hi,

Currently, I am in the implementation phase. I defined an Asset in Installed base and entered the weekly meter reading for a couple months. The last successful reading entered on June 28. In July when tried entering the reading, I was unable to find the Asset defined in UI. When tried to recreate the same Asset, the system gives error “Asset Already Exists”.

I tried creating the new Asset and it was successful but still OLD Asset is missing. I provided all the known data access authority to the user but no success. When run the OTBI report, the Asset shows all the reading for Asset “METER-READING-WESCOSA”, please see the attached report.

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