Get Started with Redwood for Oracle Cloud HCM Begin Now
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Service that is Authentic
Content
I saw a presentation today where Jeff Wartgow was talking about how the Gen Z demographic wants more authentic service and don't want scripted "we are sorry you had this issue" type responses. So this got me thinking how do you move to a more genuine in conversational experience while still making sure agents are being professional and your customers aren't feeling unloved?
Anyone interested in just having a meetup to discuss how we can encourage uniqueness and authenticity while delivering a level of service where your customer effort or other metrics will still be met?
6