Register today for Oracle CloudWorld. October 17th - 20th, Las Vegas

Register now

Hillel Cooperman, Senior VP of User Experience Design, has a message for you on Oracle CloudWorld

Watch now
Service Request Deeplink in Outbound email to open the SR in DCS portal — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Service Request Deeplink in Outbound email to open the SR in DCS portal

Accepted answer
20
Views
7
Comments
edited Aug 19, 2020 7:01AM in B2B Service 7 comments

Summary

Service Request Deeplink in Outbound email to open the SR in DCS portal

Content

Hi,

I am looking for Deeplink in outbound email to open Service Requests in DCS portal. So basically when Service Request is created I wan to send acknowledgement email notification with the direct URL to open the SR in DCS portal. I could find deep link for knowledge articles in below documentation:

https://docs.oracle.com/en/cloud/saas/b2b-service/20c/faiec/email-channels.html#FAIEC3746828

But there is no mention of SR deeplink to open it from DCS portal. can anyone suggest?

Regards,

Jitendra

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!