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Service Request Deeplink in Outbound email to open the SR in DCS portal

edited Aug 19, 2020 7:01AM in Fusion Service 7 comments

Summary

Service Request Deeplink in Outbound email to open the SR in DCS portal

Content

Hi,

I am looking for Deeplink in outbound email to open Service Requests in DCS portal. So basically when Service Request is created I wan to send acknowledgement email notification with the direct URL to open the SR in DCS portal. I could find deep link for knowledge articles in below documentation:

https://docs.oracle.com/en/cloud/saas/b2b-service/20c/faiec/email-channels.html#FAIEC3746828

But there is no mention of SR deeplink to open it from DCS portal. can anyone suggest?

Regards,

Jitendra

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