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SR should not be resolved unless Action Plan is completed successfully

edited Aug 24, 2020 9:39AM in Fusion Service 3 comments

Summary

SR should not be resolved unless Action Plan is completed successfully

Content

Hi,

I have a requirement - If a Service Request is having action plan, It should not be resolved unless all the actions within action plans are completed successfully. How can this be achieved?

Regards,

Jitendra

 

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