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Adding Action Plan to a Service Request based on the Category

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edited Aug 26, 2020 12:38PM in B2B Service 11 comments

Summary

Adding Action Plan to a Service Request based on the Category

Content

Hi,

Is there a way to add Action Plan to SR based on the Category? Currently we have to do it manually.

Since we have category field in the Action Plan template, can it be used in the logic?

Appreciate your help!!

Regards,

Jitendra

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