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Element Entry Ending and Restarting with No Change in Value — Cloud Customer Connect
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Element Entry Ending and Restarting with No Change in Value

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edited Sep 18, 2020 10:56PM in Benefits 4 comments

Summary

I'm seeing the actual Element Entry end and restart with no change in value. Having downstream issues in Payroll.

Content

I'm aware that whenever you process a life event you will see the rate end and restart. However, I've been seeing the actual Element Entry also end and restart. This isn't normal, correct? Is there anything in BEN that could be causing this or should I log a Service Request?

In my screenshots attached, the only action taken was processing a life event in Benefits on 6/30/2020. You can clearly see the element entry is ending and restarting although it has the same exact value.

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