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Duplicate resolution request

Accepted answer
edited Sep 4, 2020 7:42AM in Sales 7 comments


how to select totally different customers for duplicate resolution



We are using OCS. To merge accounts, i am using duplicate resolution request. i have totally 2 different customers which have to merge. In the search , i cannot search them both using any single criteria. Is it possible to create one resolution request and then add customers to be merged to it?

For ex, I have customer '****' and 'YYY' to be merged. how can i merge them?

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