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Stale notifications exist in Assigned status in Approvers worklist — Cloud Customer Connect
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Stale notifications exist in Assigned status in Approvers worklist

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edited Sep 17, 2020 6:46AM in Self Service Procurement 4 comments

Summary

Over 3 months old notifications still exist in assigned status in approvers queue

Content

Hi,

We use parallel first responder wins approvals.

Approval notifications are sent to many approvers and among them one approver approve the requisition.

Once the document is approved, rest of the notifications must be withdrawn and must not stay in assigned status.

I can see notifications for approved documents in assigned status in approvers queue.

This queue is building day by day and causing issues.

We scheduled 'Synchronize global notifications' every 5 mins, still this issue happens.

Does anyone else is facing this issue.

What are the options. Please advise.

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