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Related Service Request for an SR created via Action Plan action

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edited Sep 21, 2020 1:18PM in B2B Service 5 comments

Summary

How to add an SR created via action plan action to orginal SR as a related service Request

Content

Hi,

I have a scenario  -  We have last action in the action plan that creates new service request. Ideally if new SR is created from an old SR, it should be added as a related service request else it is not easy to maintain why and how new SR is related to old one.  Is there anyway it can be achieved through groovy?

Regards,

Jitendra

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