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through using email if a customer replies to a ticket & ticket’s Status was Resolved, then the syste — Cloud Customer Connect
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through using email if a customer replies to a ticket & ticket’s Status was Resolved, then the syste

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edited Sep 21, 2020 5:34PM in B2B Service 9 comments

Summary

can the system do this and if it can not how i can handle this case

Content

if a customer replies to a ticket & ticket’s Status was Resolved, then need the system to  create a new ticket with the customer response….and  can use same Title

so if there is any ability to handle this case 

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