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Receipt Write-Off Accounting Issue — Cloud Customer Connect
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Receipt Write-Off Accounting Issue

Accepted answer
edited Sep 22, 2020 11:31PM in Receivables & Collections 5 comments


Balancing Segment from Receivable Activity does not show on Receipt Write Off transaction



I've created a Receivable Activity to do Receipt Write Offs.  The Activity has a balancing segment value of, for example, ABC.

I used that activity to write off an existing receipt by applying the receipt to Receipt Write Off and entering the Receivable Activity that has the balancing segment of ABC.

I then account the transaction in Draft Mode but the Revenue side of the entry has the balancing segment, CDE, which matches the cash side of the entry.

In other words, the balancing segment on the Receivable Activity is ignored.  All other segments carry to the transaction.

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