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Download chat transcript or attach it to SR

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edited Sep 27, 2020 6:11PM in B2B Service 2 comments

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Dears,

I need to download the chat transcript for the service agent who`s taking chats and attache it to SR as a history but cannot do this, However that`s possible to end user who`s chatting with agent to download the chat transcript..

How can I do this?

 

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