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Reconciliation Assignments - Team vs Primary Team User

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edited Oct 21, 2020 5:46PM in Account Reconciliation 3 comments

Summary

Rec not getting assigned to primary user of team

Content

Good afternoon

We have many of our profiles assigned to teams (both preparer and approver teams), and these teams have users marked as primary users.  However, for the last few days, the recs created have not been assigned to the primary user on the team, forcing them to claim the rec where before they did not have to.  

Oracle support has not responded yet, so I thought I'd see if anyone else is experiencing this, or has any suggestions. 

Thank you in advance for assistance. 

Amanda 

Version

20.10.70

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