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How to change the order of attachment categories on Service Request Attachment page

edited Oct 22, 2020 5:42AM in Fusion Service 6 comments

Summary

How to change the order of attachment categories on Service Request Attachment page

Content

Hi experts,

When Agent add attachment on a service request, drop-down shows 2 values: Miscellaneous and Internal. By default Misc comes first and then internal. Customer wants to see Internal first so that agent couldn't upload any confidential document under misc category.

How can we change the order of display for the attachment category:

PS: Please refer attached image

 

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