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Failed Dunning Letter emails

edited Oct 25, 2020 9:56AM in Receivables & Collections 4 comments

Summary

How do we monitor emails to customer?

Content

We have a dunning letter that in the collections workbench (History > Correspondence) the notification is showing as "Success" however, the email address does not exist.

Why does the status still show "Success" and how should notification of the failed transmission be received by the user?

 

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