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Failed Dunning Letter emails

Received Response
edited Oct 25, 2020 9:56AM in Receivables & Collections 3 comments


How do we monitor emails to customer?


We have a dunning letter that in the collections workbench (History > Correspondence) the notification is showing as "Success" however, the email address does not exist.

Why does the status still show "Success" and how should notification of the failed transmission be received by the user?


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