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Can we hide thread Id in the Response email sent from the Service Request?

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edited Oct 30, 2020 12:54PM in B2B Service 2 comments

Summary

Can we hide thread Id in the Response email sent from the Service Request?

Content

When email is sent from SR, it automatically add the thread id in the email. Is there a way to hide the thread id? It should be there in the email but shouldn't be visible to the recipient.

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