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Invoice step fails with the Invalid business unit error

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edited Nov 3, 2020 6:22AM in Order Management 3 comments

Summary

My order has been shipped and i can see the fulfillment flow shows that it has been shipped. but now the order stuck with Invoice process with 2 error messages

Content

 the order stuck with Invoice process with 2 error messages as below

Error 1:

Task 300000038340840 for orchestration process 300000038340839 failed. Use the appropriate Order Orchestration work area action to recover this task. (DOO-2685501)

Error2:

JBO-27024: Failed to validate a row with key oracle.jbo.Key[300000038433485 ] in TransactionRequestInterfaceLineEOJBO-AR:::AR_RAPI_BU_INVALID: <MESSAGE><NUMBER>AR-856613</NUMBER><TEXT>The business unit is invalid.</TEXT><CAUSE></CAUSE><ACTION></ACTION><DETAILS></DETAILS><INCIDENT></INCIDENT></MESSAGE>

 

 

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