Digital Assistant Requests Get the Response “It looks like you don’t have permission to access this

Summary

Digital Assistant Requests Get the Response “It looks like you don’t have permission to access this information”

Content

Hi all,

we're running into the same issue shown here https://support.oracle.com/epmos/faces/DocumentDisplay?id=2637866.1&displayIndex=1. We followed the instructions listed and we generated the public-facing IP address of our ODA server. Then it says to "add this address to your IP Whitelist and/or LBAC IP list" but we don't know how we can achieve this.

Can anyone help us on this?

Thank you very much,

Matteo