You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Warned and Comliance Flags are not set in the Service Request Milestone records

Received Response
11
Views
2
Comments
edited Nov 10, 2020 5:41AM in B2B Service 2 comments

Content

Hi All,

We are using seeded milestones - First Response Metric and Resolution Metric and these are getting applied properly on Service Request UI but Warned and Compliance flags in SR milestone table is not getting updated though milestones have expired and eventually warning and expiry workflow email notifications are also not triggering.

I have already raise support SR. In case anyone else has faced this issue in 20C, pls do let me know if any workaround or resolution helped you at all.

Regards,

Jitendra

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!