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Warned and Comliance Flags are not set in the Service Request Milestone records

edited Nov 10, 2020 5:41AM in Fusion Service 2 comments

Content

Hi All,

We are using seeded milestones - First Response Metric and Resolution Metric and these are getting applied properly on Service Request UI but Warned and Compliance flags in SR milestone table is not getting updated though milestones have expired and eventually warning and expiry workflow email notifications are also not triggering.

I have already raise support SR. In case anyone else has faced this issue in 20C, pls do let me know if any workaround or resolution helped you at all.

Regards,

Jitendra

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