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Default channel by email entry

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edited Nov 16, 2020 2:58PM in B2B Service 3 comments

Summary

How configure channel trigger to change if email or normal entry?

Content

Hello experts.

I've created a trigger to set ChannelTypeCd always as WEB. (Clients request)

I need it to be configured to be Email if user opens SR via Intservice email, etc.
Can it be done? 
I could do a IF in the trigger?

Thanks

Version

20D

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