Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Default channel by email entry

edited Nov 16, 2020 2:58PM in Fusion Service 3 comments

Summary

How configure channel trigger to change if email or normal entry?

Content

Hello experts.

I've created a trigger to set ChannelTypeCd always as WEB. (Clients request)

I need it to be configured to be Email if user opens SR via Intservice email, etc.
Can it be done? 
I could do a IF in the trigger?

Thanks

Version

20D

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!