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Configure Time Remaining field — Cloud Customer Connect
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Configure Time Remaining field

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edited Nov 16, 2020 8:39PM in B2B Service 8 comments

Summary

Where do i configure time remaining field?

Content

Hello all.

Does anyone know where do i configure the Field TimeRemaining when open an SR.
I need itr to be default 48Hrs from the moment it is opened.
And would also like to know what else can i do with this field. If when time diminishes could we raise priority etc?

Thanks

Version

20D

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